Terms & Conditions

Pacific Fireplaces – Heating & Cooling is the trade name of 641995 BC LTD.
2205 Keating Cross Road, Saanichton BC V8M 2A5 · (250) 544-6769 · Info@PacificFireplaces.com
GST # 865447312RT0001 · Gas Contractor # LGA0201294

These terms apply to quotes, bookings and work performed by Pacific Fireplaces. Your quote states the specific amounts that apply to your job. Where these terms are updated, the version in effect on the date of your quote applies.

Quotes

Quoted pricing is confirmed when your deposit is received. Because supplier pricing can change at short notice, we do not hold quoted prices for a set period — if your quote is not recent, ask us to reconfirm it before you accept. Until a site visit has been conducted (or explicitly waived) a proposal is a preliminary estimate. Your booking date and expected completion timeframe are confirmed in writing when your deposit is received; we will notify you of any change.

By paying a deposit or asking us to proceed, you accept these terms. Our quotes include applicable taxes. The only exception is an item special-ordered from outside Canada where duties or tariffs cannot be determined at the time of quoting — in that case the quote says so explicitly, and those charges are passed through at cost.

Payment

Installations: 50% deposit on acceptance (this orders your unit and schedules the work) · 40% when the unit is delivered to site, or on substantial completion of the work · 10% on completion. Supply-only and special orders are prepaid in full. Service and repair visits are payable on completion.

We accept e-transfer (accounting@pacificfireplaces.com — the recipient appears as 641995 BC LTD.), cheque payable to Pacific Fireplaces, and Visa/Mastercard (a 1% fee applies to card-not-present payments). Overdue accounts accrue 1.5% monthly interest (18% annually) from the invoice date.

Deposits on goods

Your deposit is fully refundable until we place the supplier order for your materials. After the order is placed, a restocking charge of 20% of the special-ordered materials applies, and special-order items are final sale. No returns or refunds are available after installation.

Cancelling or rescheduling a booking

Technician time is committed to your appointment in advance, and a slot freed on short notice usually cannot be filled. The charges below compensate that committed time. Where a booking is cancelled outright, any deposit retained is applied toward the charge — it is not charged in addition.

Single-technician bookings (service and repair visits): cancelling or moving the appointment on less than 3 business days’ notice carries a $75 charge.

Crew bookings (two or more technicians — installations, demolition, framing or preparation days):

“Scheduled installation labour” means the labour lines on your quote for the booked day(s).

In every case, actual unrecoverable expenses are also payable: special-order or non-returnable products; supplier restocking and return-freight charges; permits already obtained; equipment delivery, rental or subcontractor charges; and work already performed, at the quoted rates.

Refunds owed are issued within 15 days.

Scope of the quote and site readiness

The accepted quote is the whole of what we have agreed to supply. We are not responsible for anything that is not written in it. In particular, unless the quote expressly states otherwise, we make no guarantee of room temperatures, heat output, comfort, running costs, efficiency, or overall system performance, and we are not responsible for expectations, features, finishes or work that were discussed but not written into the accepted quote. If something matters to you, make sure it appears on the quote before you accept. We are also not responsible for damage or costs arising from your own acts or omissions, from work by others, or from events beyond our reasonable control.

Our quote covers the work described in it. Unless the quote says otherwise, it does not include: finish carpentry, drywall, painting or other repairs to finishes; correcting conditions that existed before our work (including building-envelope, structural, mechanical, plumbing, electrical or air-quality issues); or the identification, removal or handling of asbestos or other hazardous materials — if we find or suspect hazardous materials we will stop work in that area and notify you, and work resumes once the area has been made safe by others, at your cost. For solid-fuel (wood) appliance installations, any permits or home-insurance declarations are the homeowner’s responsibility unless the quote states we are obtaining them. We may decline or pause work where conditions would put people or property at risk. Work you request beyond the quoted scope is billed at our current rates, or quoted separately on request.

Rebates and incentive programs

Rebate programs (including CleanBC Better Homes, BC Hydro and FortisBC) are administered by third parties. Eligibility, amounts and requirements are set by the program and can change without notice, and eligibility often depends on details about you and your home that we do not have — such as your utility accounts, household income, ownership status, or rebates you have claimed before. We will help with applications where we can, but we do not guarantee approval or the amount of any rebate, and our pricing does not depend on a rebate being paid. Any rebate information we provide is for convenience only — please confirm current requirements with the program.

Warranty

Standard workmanship warranty is one year from the date of completion unless otherwise specified. Pacific Fireplaces will facilitate the entire warranty process — from diagnosis to repair — for any unit we have installed. All appliance warranties are provided by the manufacturer and subject to their terms and conditions; where extended appliance warranty coverage is included in your quote — your quote states whether it is included and for how long — it applies as described by the warranty provider and is subject to that provider’s terms, limitations and exclusions. The workmanship warranty does not cover normal wear and tear, end-of-life failure, damage from lack of manufacturer-recommended maintenance, misuse, or work, parts or modifications by others. Warranty issues must be reported to us within the warranty period; our obligation under the workmanship warranty is to correct the workmanship. On repairs, we select parts we consider suitable for the job. No warranty service is available on accounts with outstanding balances.

Insurance

Pacific Fireplaces carries commercial general liability insurance ($5,000,000 per occurrence), automobile liability and WorkSafeBC coverage; a certificate is available on request.

General terms

Delays beyond our control. If something beyond our reasonable control — supplier or shipping delays, strikes, extreme weather, permit or inspection delays, illness — delays the work, we will tell you and agree a new date. We are not responsible for losses caused by such a delay. Your statutory rights to cancel where goods are not delivered by the stated supply date are not affected.

Overdue accounts. If an amount is overdue we may pause work, hold delivery and suspend warranty service until it is paid, and we may end the contract if the overdue amount is not paid after written notice. You remain responsible for work already performed and materials already ordered.

If we have to cancel. Occasionally we may need to withdraw a quote or cancel a booking — for example if the goods can no longer be obtained, if the work cannot be carried out safely or lawfully, or in the rare case of a breakdown of the working relationship. If that happens we will tell you in writing and, within 15 days, refund all money you have paid for goods not supplied and work not carried out.

Limitation of liability. To the extent the law allows, neither of us is responsible to the other for indirect or consequential losses — for example loss of use, lost income, or the cost of alternative accommodation — and our total responsibility for anything arising from a job is limited to the amount you paid us for that job. This does not limit responsibility for death or personal injury caused by negligence, or any rights you have under the Business Practices and Consumer Protection Act or the Sale of Goods Act.

Responsibility for damage or injury. Each of us is responsible for damage to property or injury to people caused by our own negligence, or that of our employees or agents, in connection with the work — in proportion to fault where both are at fault.

The whole agreement. The accepted quote and these terms are the whole agreement between us and replace anything discussed or written earlier. Any change must be agreed in writing. You may not transfer the agreement to someone else without our written consent. If we do not enforce a term on one occasion, we may still enforce it later.

These terms are governed by the laws of British Columbia. If any part of these terms is found unenforceable, the rest remains in effect. Nothing in these terms limits any rights you have under the Business Practices and Consumer Protection Act.

Last updated: 19 August 2026